Care, Team and Choice highly rated by Hillside residents in a National Survey
Residents and colleagues at Hillside in Sudbury, Suffolk are celebrating after performing strongly in a nationwide survey of care home residents and their family and friends. The results, launched by Ipsos MORI, show Hillside was given an Overall Performance Rating (OPR) score of 93% by residents, and 85% by their family members and friends. This compares favourably to the national averages of 88% for residents, and 84% for their families and friends and last year’s residents’ score of 87%.
Residents awarded scores of 94% for ‘Choice and Having a Say’ and 94% for ‘Staff & Care’, meaning the residents of Hillside highly rate the standard of care they. Additionally, their families and friends rated the standard of care for ‘Quality of Life’ and ‘Home Comforts’ with scores of 90% and 88% respectively.
Violet Kotu, Regional Manager for the Hillside, said: “It’s great that not just our residents, but their families and friends value the care they receive at Hillside. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better, and the survey helps us do that by giving us direct resident, family and friends feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”
Hillside is part of the award-winning Caring Homes family, currently celebrating 25 years in the care sector. Rated ‘Good’ by the Care Quality Commission and 9.4/10 on independent review site carehome.co.uk, Hillside provides residential care including trial stays, short stay and convalescent and long-term care, for up to 44 elderly residents. Situated in a peaceful location on the outskirts of Sudbury Hillside have an excellent reputation for delivering the highest quality care with CQC inspectors sharing that staff they talked with spoke affectionately about the people they support and observing them working patiently and kindly with people.
Now in its seventh year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. 11,188 residents in 532 care homes across the UK responded to the Residents’ survey, which achieved a 42 per cent response rate. Meanwhile, 6,956 relatives and friends of residents living at 525 homes responded to the Family and Friends’ survey.
Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey).
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website. The website also shows how homes that took part in the survey last year performed. All of this helps families and potential residents who are choosing a care home for a loved one by giving them vital information on what the current residents and their loved ones actually think of each home and the standard of care.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other with over 18,000 participants across a total of 20 operators.
