Hawkhill House Achieves ‘Highest Grades Given In A Long Time’ From Care Inspectorate Inspector
An unannounced visit last month to Hawkhill House by Scotland’s care service regulator, Care Inspectorate, resulted in an impressive report which saw the care home rated highly in every area.
The top mark - 6 Excellent – was scored in all but one of the categories, which are judged according to two criteria: ‘How well do we support people’s wellbeing?’ and ‘How good is our leadership?’ The inspector commented that these were the highest grades she’d given in a long time, with extremely positive feedback throughout the full report backing up the impressive scores.
Some of the key comments in the report include:
How well do we support people’s wellbeing
“The service promoted an ethos of being person-led in how all care was delivered, providing people with a meaningful level of determination over their lives. People's values, rights and choices and the opinions of those important to them, were at the heart of decisions made regarding their wellbeing.”
“Creative approaches were taken to ensuring positive experiences. Staff were not complacent in this approach and demonstrated a commitment to strive for improvement, ensuring the people living in Hawkhill House and their families were firmly at the heart of all decision-making and had control over their lives”
How good is our leadership
“Although working to the highest standards, the service sought to continually improve. There was a proactive culture of trying to make people's life and experiences better.”
“There was an outstanding culture of innovation and sharing this good practice both locally and nationally.”
“People and their relatives were actively encouraged and supported to be involved in the life of the home. The management team and staff had built open, trusting relationships.”
Home Manager, Mel Shearer is extremely proud of her team’s achievement: “I feel over the moon to receive such amazing feedback from our recent unannounced inspection. I am incredibly proud of my team and the dedication of each and every one of them. It is heartwarming to see our innovative efforts recognised. The comment on the report which said that ‘there was a welcoming, warm, positive ethos in the home’ is a great representation of what the team lives and breathes every day for our residents.”
Hawkhill House Nursing Home, part of the Caring Homes Group, provides high quality residential, nursing and dementia care for 41 elderly people in a spacious home situated next to open countryside in a residential suburb of Aberdeen.
