Praise for kind and respectful team at The Pines
The Pines care home, in Putney, London, has been praised in its latest CQC inspection report for having a kind and respectful team of care staff. The home was rated as providing a ‘good’ care service in the inspection which took place in July.
Residents told the Care Quality Commission (CQC) inspectors they felt safe at the home and were treated with dignity and respect by the care team. One resident said; “This is my world, they help me with anything I want.”
Part of the Caring Homes Group, The Pines is situated in a beautiful period property and provides an oasis of tranquility in vibrant Putney. The Pines provides residential and nursing care for up to 42 elderly residents.
An observation was carried out over lunchtime and the food served was praised. One resident said; “The food is terrific, the best thing about the place.” People told the CQC that the care workers were friendly and went about their daily duties in a calm and relaxed manner. Privacy and dignity were seen to be respected. One resident said; “The staff are kind and show me a lot of respect. They really care.” Another added; “They are lovely. I can’t fault anything here.”
The report continues, stating that an activities timetable was on display at the home and included musical bingo, reminiscence sessions, beauty therapy, pet therapy and floor games. Residents were seen enjoying the activities and for those who stayed in their rooms pets from pet therapy were taken to visit them.
Pratheesh Nair, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all extremely happy that the CQC inspectors have recognised the changes and improvements which have been implemented at The Pines.
“The Good rating reflects the hard work which has been put in by every member of the team here.”
To find out about life at The Pines the inspection team spoke to six residents, three relatives and one friend who was visiting The Pines. Inspectors also interviewed four staff, the home manager and the training coordinator. Records including those for care, medicine administration, staffing, training, complaints and audits relating to management were also looked at.
