Latham Lodge praised by Care Quality Commission for person-centred care
Latham Lodge, formerly a substantial 1930’s family residence, has been sensitively converted to provide the highest level of residential, nursing and palliative care for up to 37 elderly residents.
In the report published in November 2019, Inspectors noted that residents live in a safe, caring, well-led, responsive and effective environment, cared for by sufficient numbers of well-trained staff who are enabled to provide effective care for people through person-centred care planning, training and supervision further supported by the provision of best practice guidance to meet people’s individual needs.
Inspectors saw that staff identify what is important to people and endeavour to provide meaningful experiences and lasting happy memories and in particular offer bespoke care and support for people at end stage of life (EOL) and to their families.
As part of the rigerous inspection process Inspectors spoke with eight residents, four relatives, 15 members of staff, including a representative for the provider, the registered manager, team leaders, carers, nurses, activities coordinator and the chef. They looked at the care records for people and the management of medicines in the home, also reviewing recruitment records, sampled supervisions and training records. They also looked at records relating to the quality and management of the service.
Inspectors agreed Latham Lodge supported and treated people with dignity and respect and that they are always involved as partners in their care. Relatives told Inspectors, “I think the staff are all very efficient, caring and friendly,” and, “The nursing staff are first class.”
Everyone inspectors spoke with told them they felt safe living at Latham Lodge. Comments from relative’s included, ” I feel very safe here, so safe, I don’t want to go out.”
Inspectors learnt from relatives and staff that they thought the home was well led and spoke positively about the registered manager. Inspectors confirmed this stating, “The service was well-led by a management team whose passion and drive to deliver a good service, leading by example, was evident.”
Delighted with the feedback, Sylvia Morse-Carter, Home Manager, said, “We are all really pleased that the CQC inspectors have recognised the positive open culture for person-centred care and that staff demonstrate a kind and compassionate, can-do attitude, delivering care with commitment and compassion. We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from colleagues across Caring Homes.”
Latham Lodge, provides high quality residential, nursing and palliative care with residents benefiting from a broad and stimulating range of activities and offers a full range of nursing care support, including trial stays, short stay and convalescent care, as well as long-term care in a quiet and relaxed setting. The unannounced inspection took place in June 2019.
